Products
How do I choose the right formula?
Can I use more than one formula at a time?
Can these formulas be used with conventional medications?
How long do the herbs usually take to work?
What if my animal seems worse after starting a formula?
How do I give the herbs?
How much should I give?
Should my animal stay on the herbs long term?
Do these formulas work best with a fresh food diet?
Are these formulas ethically sourced?
Wholesale
How do I become a wholesaler?
Apply using our online application form. Click here for more information and our form >
What benefits to being a wholesaler?
Volume discounts and early release information.
I'm a wholesaler and can't see the bulk discounts on the product pages?
Please check you are logged in using the correct wholesaler email address. If you have multiple email address for your business you may be using the incorrect email address. Please contact us if you are still having seeing the volume discounts.
Ordering
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
We currently ship only to Australia. Contact us if you are in NZ and interested in getting our products. (At this time, we do not ship to Canada or USA)
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. For international shipping to New Zealand, of if you need express postage, please contact us.
Returns and Refunds
How do I return a product?
Items must be returned within 30 days after receiving your order.
Items need to be in original container and unopened.
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Still looking for answers?
If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

