Products

How do I choose the right formula?

Start with the “Which Formula is Right for My Dog?” guide to help identify the most common integrative patterns and formulas. Some dogs may also benefit from combinations of formulas or more individualised practitioner-guided support.

> Which formula is right for my dog?

Can I use more than one formula at a time?

Many formulas are commonly used together as part of an integrative approach. Some formulas work synergistically, while others may not be appropriate for certain patterns or constitutions. If unsure, veterinary or telehealth guidance may help refine formula selection.

Can these formulas be used with conventional medications?

In most cases, yes. These formulas are commonly used alongside conventional veterinary medications and other integrative therapies. However, animals with complex medical conditions or taking multiple medications may benefit from additional guidance.

How long do the herbs usually take to work?

Many animals that are a good match for a formula show some overall improvement within around 2 weeks. Progress is not always linear, and not every symptom necessarily improves at the same rate.
If little or no overall improvement is seen after this time, the formula may not be the best fit for the animal’s individual pattern or presentation.

What if my animal seems worse after starting a formula?

Occasionally a formula may not suit the individual animal or may not match the dominant pattern present. Signs such as digestive upset, increased heat, itchiness, restlessness or fatigue may indicate that a different approach is needed. If symptoms worsen overall, reduce the dose or discontinue use.

How do I give the herbs?

The powdered herbs can be mixed into food, stirred through broth or water, or placed into capsules if needed.

How much should I give?

Suggested starting dose (twice daily)

* Up to 7kg: 1/8 tsp
* 7–18kg: 1/4 tsp
* 18–30kg: 1/2 tsp
* 30–50kg: 3/4 tsp
* Over 50kg and horses: 1 tsp
If needed, the dose can usually be safely adjusted depending on the animal’s response and practitioner guidance.

Should my animal stay on the herbs long term?

Many animals benefit from longer-term use, particularly in chronic or age-related conditions. Once stability is achieved, it is often possible to reduce the dose, use formulas intermittently or transition to a different formula as the pattern evolves over time.

Do these formulas work best with a fresh food diet?

Many integrative veterinarians find that animals respond more consistently when fed a fresh food diet supporting lower inflammatory load, improved microbiome diversity and overall physiological resilience. However, formulas may still provide benefit in animals eating kibble or processed diets.

Are these formulas ethically sourced?

Yes. The formulas are manufactured using carefully sourced herbal ingredients and imported under Australian regulatory requirements designed to ensure appropriate quality and ethical sourcing standards.

Wholesale

How do I become a wholesaler?

Apply using our online application form. Click here for more information and our form >

What benefits to being a wholesaler?

Volume discounts and early release information.

I'm a wholesaler and can't see the bulk discounts on the product pages?

Please check you are logged in using the correct wholesaler email address. If you have multiple email address for your business you may be using the incorrect email address. Please contact us if you are still having seeing the volume discounts.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship only to Australia. Contact us if you are in NZ and interested in getting our products.  (At this time, we do not ship to Canada or USA)

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. For international shipping to New Zealand, of if you need express postage, please contact us.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order.

Items need to be in original container and unopened.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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